Lead management
Every lead in one place, and proof of which ones pay
Tree companies lose work in the gap between the enquiry and the call back. A lead sits in an inbox, a Facebook notification or a voicemail, and by the time someone gets to it the customer has booked whoever answered first. Arb Astra puts every lead in one pipeline and makes the waiting visible.
One pipeline, however the lead arrived
Leads come into the same pipeline from:
- A request form you can put on your own website.
- Contact-form and lead notification emails, pasted or forwarded in, which are read and turned into a structured lead.
- Facebook and Instagram lead ads, through a webhook from your lead-ad tool.
- Phone calls, walk-ins and referrals, entered by the office in seconds.
See how long each lead has waited
The pipeline flags every open lead with how many days it has waited for a first call or a booked estimate visit, so the office can see which enquiries are going cold. Open leads are also pinned on a map, with call and text one tap from the pin, so you can see where the work is clustering.
The speed-to-lead report measures how quickly leads are first contacted and reach an estimate, and how the chance of winning the job changes with that response time. It turns "we should call back faster" into a number for your own company.
Know which marketing actually produces jobs
Every lead records its source (Meta, Google, organic, referral, walk-in or other) and how it came in. Enter your monthly ad spend and the marketing report follows each month's leads through to work orders, showing cost per lead, cost per job and return on ad spend by source. The areas report does the same by town.
Clicks and form fills are not the measure. Paid jobs are.
Where the leads come from
Arb Astra manages leads; it does not generate them. If you want more of them, Arb Astra is built by Ads Astra Labs, a marketing agency that works only with tree service companies, running Google Ads, Facebook ads and SEO for them. Leads from those campaigns can be pushed straight into Arb Astra through its API. Neither requires the other.
Questions
Can Facebook lead ads go straight into Arb Astra?
Yes. A lead-ad tool such as GoHighLevel can post each new lead to Arb Astra with a webhook, and it lands in the same pipeline as your website and email leads.
Do I have to type leads in from emails?
No. Paste or forward the contact-form or lead notification email and Arb Astra extracts the name, phone, address, service and campaign into a lead.
What is speed to lead?
The time between an enquiry arriving and someone contacting the customer. Arb Astra measures it for every lead and shows how it relates to how many leads become jobs.