Terms of service

The service

Arb Astra is software for running a tree service business: leads, estimates, jobs, scheduling, invoices, tree records and reports. We may improve, change or remove features over time. If we remove a feature you depend on, we will tell you in advance where we reasonably can.

Accounts

You must give accurate information, keep sign-in details private, and make sure everyone you invite follows these terms. You are responsible for what happens under your account. Tell us right away at hello@adsastralabs.org if you think your account has been misused.

Free month, plans and payment

New accounts get a free month that starts the day you first log in. After that, continued use needs a paid plan at the prices shown on our pricing page when you subscribe. Prices are in Canadian dollars and before tax.

Monthly plans renew each month and annual plans renew each year until cancelled. Annual plans are paid upfront. You can cancel at any time; cancellation takes effect at the end of the period you have paid for, and we do not give refunds for partial periods unless the law requires it. If a payment fails we may limit the account until it is paid. We will give you at least 30 days' notice of a price change, which applies from your next renewal.

Your data

You own the data you put into Arb Astra. You give us permission to host, copy, process and display it only as needed to provide and support the service for you, as described in our privacy policy.

You are responsible for having the right to the data you enter and for how you use Arb Astra to contact your customers, including getting any consent the law requires for emails and text messages.

You can export your data while your account is open. After you close your account we delete it as the privacy policy describes, so export anything you need first.

Acceptable use

You agree not to:

• Break the law, or use Arb Astra to send spam or messages people did not agree to receive.
• Upload anything harmful, such as malware, or try to get into another company's data or our systems.
• Overload, reverse engineer or copy the service, or resell it without our written agreement.

AI features

Some features use AI to fill in estimates, summarise information or draft messages. AI output can be wrong. Check estimates, prices and messages before you send them to a customer; you are responsible for what you send.

Third-party services

If you connect another service, such as Jobber, QuickBooks Online, Meta, Google Ads or a webhook, your use of that service is governed by its own terms, and we are not responsible for it.

Our property

Arb Astra, its software and its content belong to us. These terms give you the right to use Arb Astra for your business while your account is in good standing, and nothing more. If you send us ideas or feedback, we may use them without owing you anything.

Suspension and ending the agreement

You can stop using Arb Astra and close your account at any time. We may suspend or close an account that breaks these terms or does not pay, and we will tell you why. Sections about data, fees owed, our property, disclaimers and limits of liability continue after the agreement ends.

Disclaimers

We work to keep Arb Astra available and accurate, but it is provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, including fitness for a particular purpose. Arb Astra is not professional arboricultural, legal, tax or accounting advice.

Limit of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost revenue or lost data, and our total liability under these terms is limited to the amount you paid us for Arb Astra in the 12 months before the claim.

Changes to these terms

We may update these terms. We will post the new version here with a new date, and for material changes we will email account owners at least 30 days before they take effect. Continuing to use Arb Astra after that means you accept the new terms.

Governing law and contact

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction. Questions about these terms: hello@adsastralabs.org.